The U.S. Citizenship and Immigration Services (USCIS) recently released a guide to using InfoPass, a free service that lets you schedule an appointment online. If you have an immigration issue that is best handled by a trained USCIS Immigration Officer, InfoPass will let you schedule your appointment instead of requesting it in person at your local USCIS office.
It’s free, it’s convenient, and it’s easy. Submit information in one of 12 languages about you, your question or issue, and your preferred date and time to meet. You can make your appointment here. Similarly, if you need to reschedule for any reason, you can do so without penalty with your appointment notice.
You will need to bring a variety of documentation to your appointment, including your appointment confirmation, a government issued ID, an Employment Authorization Document (Form I-551), an Arrival-Departure Record (Form I-94), and all immigration forms, receipt notices, approval or denial letters, translations and original documents that relate to your question. See the guide for exact instructions.
If your inquiry is routine, it may be more easily handled over the phone or Internet. Immigration forms can be downloaded from www.uscis.gov or requested from USCIS’ customer service at 1-800-375-5283.